Coveside Open Nest Box
Here are some of our most commonly asked questions.
If you don't see your question here, just send us an email or give us a call (844-529-3723) and we'll happily answer it for you!
What forms of payment can I use?
We gladly accept all major credit cards such as Visa, MasterCard, American Express, and Discover. We also accept PayPal
How secure is my personal information?
Your payment information is extremely secure, Wonderful World of Birds uses a state of the art PCI compliant payments processing system. And we DO NOT have access to, or store, your payment information. PCI compliant means it is secure and trusted by all major credit card companies.No online retailer can accept any major credit card (Visa, Mastercard, American Express or Discover) unless they are PCI compliant...and we are!
What is your return/exchange policy?
We will accept a return within 30 days of purchase of any unused item. NOTE: contact us for return information BEFORE you send an item back!
If an item arrives with shipping damage, contact the shipping company immediately and take photos of the damage. The shipping company should cover damages.
If an item is defective, contact us to request a return authorization before sending any merchandise back, within 30 days of receipt of product.
All returns must be in new condition with the box and packaging intact to be eligible for a refund.
Any item with obvious signs of use will not be eligible for a refund unless there is a defect which is covered on manufacturers warranty.
Bottom line - we want you to be happy and will do everything we can to work with you.
How do I know my products will be good quality?
We sell products from the most trusted manufactures in the industry so you know you are getting the best products on the market.
We carry brands such as Droll Yankee, Coveside, Heath, Ancient Graffiti, Parasol, Green Solutions, Bird Choice, Bushnell, Zeis and many more.
How long does it take to receive my products?
Most orders are processed and shipped within 24 hours of ordering, weekends and holidays excluded.. Once shipped, delivery is generally between 3-7 days for instock items.
Hand made gift items and custom made items such as mugs and apparel will take longer, usually between 12-21 days from time of order.
Do you ship Internationally?
No, at this time we only ship to the contiguous United States due to the high cost of shipping large items.